We value your privacy. This policy applies to the EXLUMO websites at exlumo.com and exlumo.com.cn. It explains how information is handled when you visit the websites or submit a contact form. The EXI Fly app and third-party platforms have their own privacy rules.
1. Who we are
This website is operated by Zhongshan Yixing Innovation Technology Co., Ltd. (EXLUMO, “we” or “us”). We present the FLOATX1 tethered lighting drone and related products and receive product, quotation and service inquiries.
Contact: contact@exlumo.com. Address: 4/F, Building 1, No. 93 Heming Road, Shaxi Town, Zhongshan City, Guangdong Province, China.
2. Information we collect
When you submit our contact form, we collect the name, email address, telephone number and message you provide. Please do not include sensitive personal information unrelated to your inquiry.
To operate and secure the website, the server may record your IP address, browser or device type, time of access and requested pages. We use an essential session identifier to limit repeated form submissions, and a language preference cookie to remember your chosen website language.
3. How we use information
We use submitted information to contact you, answer questions, provide product information or quotations, handle pre-sale and after-sale requests, and keep necessary communication records. We use access and session information to operate the website, diagnose faults and prevent misuse.
If we wish to use information for a separate purpose, we will provide any additional notice and obtain consent where required by applicable law.
4. Sharing and retention
Contact-form submissions are stored in the website database and sent to our company contact mailbox for the staff handling inquiries. Website hosting and business email providers may access information only as needed to deliver their technical services. We do not sell your personal information.
We keep information only for as long as needed to resolve your inquiry, complete necessary follow-up or meet legal obligations. Inquiry times vary, so a single fixed number of days cannot be determined in advance. We delete or anonymize information when it is no longer needed, subject to applicable law.
5. Security and international processing
We use reasonable technical and organizational measures to protect personal information and limit access to inquiry records. If processing involves providing personal information across borders, we will follow applicable notice, protection and other legal requirements.
6. Your choices and rights
Email contact@exlumo.com to request access to, a copy of, correction, completion or deletion of the personal information you submitted, to withdraw consent, or to ask about its use. We may verify your identity before acting on a request.
We will respond within the period required by applicable law. Where the law requires continued retention or deletion is temporarily technically impracticable, we will restrict further processing as required by law.
7. Third-party links and changes
Our websites may link to social media, app stores and other third-party websites. Their own privacy policies apply when you leave our websites; please review them before using those services.
We may update this policy when website features or information practices change. The updated date will appear on this page. Where the law requires separate notice or consent, we will provide it.